Susanth 
Tuesday, 7th of July 2009 at 01:25:59 PM
Enterprise Content Management and Business Process Management are not merely IT projects. Ascending on an ECM/BPM path requires meticulous planning, execution, and measurement. For all stakeholders, it is essential to internalize that such an initiative will definitely alter the way the organization executes its business, positively.
ECM/BPM is about business transformation. It is about aligning [...]
Susanth 
Tuesday, 23rd of June 2009 at 09:36:06 AM
SharePoint is a huge success story for Microsoft. No other product from their stack in recent history had evoked such overwhelming responses from users worldwide. It solves the problem it was created to solve exceptionally well. Move content away from shared folders. Along come the cool collaboration features – shared document [...]
Susanth 
Wednesday, 22nd of April 2009 at 12:48:55 PM
Service 2.0 is all about the service provider getting oriented towards the customers’ business success. So, the service basket should consist of items that are easily understood and adapted by most stakeholders at the customer organization.
The Ingredients
I would broadly organize the ingredients into four categories:
Building repeatable solutions
Leverage SaaS
Ketchup applications
Consulting services
Repeatable solutions
The talk around repeatable solutions [...]
Susanth 
Sunday, 1st of February 2009 at 10:54:31 AM
It’s been a while since I got the patience to write something down. Last six months were eventful. My new venture started off well and I had been working closely with customers in multiple geographies. What this meant to me is that I once again got back into looking at the finer details of content [...]
Susanth 
Sunday, 1st of June 2008 at 07:54:54 PM
What would be the magic in choosing an ECM platform? What would be the considerations of the CIOs when choosing an ECM product platform? Based on my experience in the Indian market, I would say that the three most important factors many CIOs would look at are:
Price
Comfort level with the product vendor
Brand value of the [...]