Susanth 
Tuesday, 7th of July 2009 at 01:25:59 PM
Enterprise Content Management and Business Process Management are not merely IT projects. Ascending on an ECM/BPM path requires meticulous planning, execution, and measurement. For all stakeholders, it is essential to internalize that such an initiative will definitely alter the way the organization executes its business, positively.
ECM/BPM is about business transformation. It is about aligning [...]
Susanth 
Tuesday, 23rd of June 2009 at 09:36:06 AM
SharePoint is a huge success story for Microsoft. No other product from their stack in recent history had evoked such overwhelming responses from users worldwide. It solves the problem it was created to solve exceptionally well. Move content away from shared folders. Along come the cool collaboration features – shared document [...]
Susanth 
Wednesday, 22nd of April 2009 at 12:48:55 PM
Service 2.0 is all about the service provider getting oriented towards the customers’ business success. So, the service basket should consist of items that are easily understood and adapted by most stakeholders at the customer organization.
The Ingredients
I would broadly organize the ingredients into four categories:
Building repeatable solutions
Leverage SaaS
Ketchup applications
Consulting services
Repeatable solutions
The talk around repeatable solutions [...]
Susanth 
Sunday, 1st of March 2009 at 04:05:25 PM
There were many discussions about IT Services 2.0 before and we have seen many definitions of the phrase. All of those are derivations of individual opinions and I don’t think there is any official definition for the concept yet. Here is my take on the next generation of IT services.
So far, the best articulated opinion [...]
Susanth 
Wednesday, 11th of February 2009 at 04:32:44 PM
IT and business groups within big organizations haven’t had the best cohesion ever. This is a much debated topic in various books, blogs, discussion forums, seminars, and workshops. The existence of such a divide is well acknowledged and accepted. Why do I want to talk about it again? I believe that many of the discussions [...]
Susanth 
Sunday, 1st of February 2009 at 10:54:31 AM
It’s been a while since I got the patience to write something down. Last six months were eventful. My new venture started off well and I had been working closely with customers in multiple geographies. What this meant to me is that I once again got back into looking at the finer details of content [...]