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Enterprise Content Management and Business Process Management are not merely IT projects. Ascending on an ECM/BPM path requires meticulous planning, execution, and measurement. For all stakeholders, it is essential to internalize that such an initiative will definitely alter the way the organization executes its business, positively. ECM/BPM is about business transformation. It is about aligning [...] Service 2.0 is all about the service provider getting oriented towards the customers’ business success. So, the service basket should consist of items that are easily understood and adapted by most stakeholders at the customer organization. The Ingredients I would broadly organize the ingredients into four categories: Building repeatable solutions Repeatable solutions The talk around repeatable solutions [...] There were many discussions about IT Services 2.0 before and we have seen many definitions of the phrase. All of those are derivations of individual opinions and I don’t think there is any official definition for the concept yet. Here is my take on the next generation of IT services. So far, the best articulated opinion [...] IT and business groups within big organizations haven’t had the best cohesion ever. This is a much debated topic in various books, blogs, discussion forums, seminars, and workshops. The existence of such a divide is well acknowledged and accepted. Why do I want to talk about it again? I believe that many of the discussions [...] It’s been a while since I got the patience to write something down. Last six months were eventful. My new venture started off well and I had been working closely with customers in multiple geographies. What this meant to me is that I once again got back into looking at the finer details of content [...] |
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Tuesday, 7th of July 2009 at 01:25:59 PM